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Restorepoint Ltd, all rights reserved
Elisa Santa Monica OY is a fully owned subsidiary of Elisa Corporation providing solutions from IT infrastructure to cloud services, data security and application development. Operating in Finland and Estonia but also present in international markets, the Elisa Corporation is a telecommunications, ICT and online service company. With over 6.2m subscribers, it is the market-leading mobile and fixed network provider in Finland, and the second-largest operator in Estonia. Elisa provide a variety of communication and entertainment services including mobile and fixed network subscriptions, broadband and cable television services. They have over 5,000 employees in 14 countries.
Prior to using Restorepoint, Elisa Santa Monica relied heavily on a mix of scripts, manual processes and simple tools such as Kiwi Catools to manage their multi-vendor network operations. As their network grew, the team at Elisa needed to reduce administration time, help them demonstrate compliance to standards such as ISO27001 and improve SLAs.
Requiring a solution that could both centralise the management of multi-vendor network configuration management tasks, and could be integrated with existing ITSM and Support platforms via APIs, they began to source a solution that would enable them to automate several processes including configuration backup, recovery, compliance checks, and asset tracking.
Hendrik Lätti, Network Operations Centre Manager at Elisa Santa Monica, detailed the challenges facing them at the time.
“We had to spend a lot of hours manually managing backup/restore activities, and producing software and hardware audit reports as an input to our processes. We were looking for something that would help us be more efficient. We also needed a tool to handle release management and asset data as inputs to our configuration management database.”
Using Restorepoint to automate network configuration processes has enabled Elisa to centralise configuration management processes for its team of 35 engineers, providing a single point for configuration backup, recovery, compliance and change tracking.
Using Restorepoint’s API has allowed Elisa to gain enhanced visibility over their network assets by integrating information retrieved from their network devices with ITSM and CMDB systems.
By centralising key network configuration management processes, Elisa Santa Monica has been able to measure the value that Restorepoint brings in many ways. The team now has a single point to manage configuration backups from thousands of devices to roll-back when outages occur and to analyse the configurations that Restorepoint stores. This enables them to reduce complexity, manual effort, and to effectively manage their commitments to standards such as ISO27001 - where configuration management is critical - strengthening trust and helping them retain existing clients and attract new customers.
“We have measured considerable time savings using Restorepoint and it has eliminated the need to use multiple vendor consoles to compare different configuration revisions. It's a powerful and reliable tool for network professionals.”
